SMS Privacy Policy

Messaging Privacy Policy

Privacy practices for the After Loss Logistics text messaging program

Effective Date

June 16, 2026

Business

After Loss Logistics, a DBA of PlannedTogether LLC

1. Purpose and Scope

After Loss Logistics (a DBA of PlannedTogether LLC) (“After Loss Logistics,” “we,” “us,” or “our”) respects your privacy. This Messaging Privacy Policy explains how we collect, use, disclose, and protect information when you opt in to receive SMS or MMS messages from us. It applies specifically to our text messaging program.

2. Information We Collect

When you opt in to or communicate through our text messaging program, we may collect:

·    Your mobile phone number;

·    Your name, email address, and basic contact information;

·    Your SMS opt-in or opt-out status, the date and time of consent, and the method used to provide consent;

·    The consent disclosure presented when you opted in and information identifying the applicable form or campaign;

·    Message content, messaging history, delivery information, and customer support records; and

·    Limited service-related information you choose to provide in a message.

3. How We Collect Information

We may collect this information when you:

·    Complete an online contact, intake, booking, or consent form;

·    Provide your mobile number directly to us and affirmatively agree to receive text messages;

·    Send a text message to our business number; or

·    Interact with messages sent through our communications service provider.

4. How We Use Information

We use messaging information to:

·    Send the customer care, appointment, service, and account messages you agreed to receive;

·    Respond to questions and continue conversations you initiate;

·    Schedule or manage appointments and provide service-related updates;

·    Request information needed to perform the administrative support you requested;

·    Maintain records of consent, opt-out requests, and messaging activity;

·    Operate, secure, troubleshoot, and improve our communications and business processes; and

·    Comply with legal, regulatory, carrier, and contractual obligations.

5. Disclosure of Information

We may disclose information only as reasonably necessary to:

·    Communications, hosting, scheduling, customer-management, security, and other service providers that process information on our behalf;

·    Professional advisers who are subject to confidentiality obligations;

·    Government authorities or other parties when required by law, legal process, or to protect rights, safety, and security; or

·    A successor or acquiring entity in connection with a merger, reorganization, financing, sale, or transfer of all or part of the business, subject to appropriate protections.

We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

SMS consent information may be provided to vendors that help us deliver or administer messages, but only for those operational purposes and not for the vendor’s independent marketing.

6. Your Choices and Controls

You may opt out of SMS messages at any time by replying STOP. You may receive one final confirmation message. You may reply HELP for assistance or email team@afterlosslogistics.com. You may also contact us to request correction of inaccurate contact information or to ask questions about our messaging records, subject to applicable law and record-retention obligations.

7. Data Retention

We retain messaging information for as long as reasonably necessary to provide services, maintain consent and opt-out records, resolve disputes, enforce agreements, comply with legal and carrier requirements, and support legitimate business operations. Retention periods may vary depending on the type of information and the purpose for which it is maintained.

8. Security and Sensitive Information

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, or disclosure. No text messaging system is completely secure. Do not send Social Security numbers, full financial account numbers, passwords, access codes, medical records, death certificates, legal documents, or other sensitive records by SMS. Use the secure method we provide for confidential documents or information.

9. Children’s Privacy

Our SMS program is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the program. If we learn that such information was provided, we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted with a revised effective date. We encourage you to review the current policy periodically.

11. Contact Us

For questions about this policy or our SMS practices, reply HELP to the number from which you received a message or contact:

After Loss Logistics
A DBA of PlannedTogether LLC
Email: team@afterlosslogistics.com
Website: www.afterlosslogistics.com